Terms & Conditions

Travel Nation (hereinafter also called ’the company’) aims to ensure all customers’ complete satisfaction in making travel arrangements. It is understood however, that the company is acting as an  agent on your behalf. It is important that you are aware of the following formal terms and conditions.

Please note that it is your responsibility to:

  • Advise us immediately if the spelling of the first or last name of any traveller on the booking confirmation form we send you doesn’t correspond to the way in which it appears in the traveller’s passport
  • Ensure that each traveller (including children and infants) holds a machine readable passport with enough blank pages for your trip and at least 6 months validity remaining after your journey completion date
  • Ensure that you have any necessary visas for countries to be visited and transited through (check here)
  • Check airline websites before each leg of your trip, to make sure that your flight hasn't been subject to any schedule changes
  • Check in at least 3 hours prior to departure (2 hours for domestic or European flights)
  • Be aware of the need for appropriate travel insurance to be in place at the same time as you pay the balance on your booking.
  • Understand all amendment and cancellation charges before you make a booking

1) Booking details. Reservations are made on the understanding that you will check all details on your booking form immediately and advise us of any discrepancies. Each traveller’s first and last name should be spelt exactly as they appear in their passport. As it is not usually possible to change names or spellings in airline reservations, if names are spelt incorrectly, the sooner we are advised of this, the better the chances are of us being able to make a fresh reservation at the same fare with the correct spellings. If airline tickets are issued with incorrect name spellings or middle names instead of first names, airlines may still impose standard cancellation charges and insist that a new reservation be made and paid for. We will not be responsible for any costs incurred to correct them, please note this could be up to 100%. Please also check that your address and post-code are correct.

2) How to make a booking. Bookings can be made by phone, email or in person. A minimum non-refundable deposit or pre-payment of £100 per person is payable on flight only bookings. A higher deposit may be required depending on the type of ticket purchased, your consultant will advise you on this. A non-refundable deposit of 20% is normally required for hotels, tours, vehicle hire and bus passes.

3) Your financial protection. Travel Nation is licenced by the CAA as an Air Travel Organiser (ATOL number 9828). This is a financial protection scheme operated by the Civil Aviation Authority (CAA). This ensures that in the very unlikely event of our insolvency you will be refunded in full if travel has not already commenced or that you will be able to continue your travel arrangements using a suitable alternative.
All Air Travel arrangements departing from U.K. or Republic of Ireland are protected by our ATOL license and when you book with us, you will receive an ATOL certificate confirming what is covered. ATOL protection does not apply to all holiday and travel services.
In the unlikely event of an airline failing after the commencement of your trip, please contact us so that appropriate alternative arrangements can be made. You will be eligible for a mileage based pro rata refund for the affected flight(s).

All bookings where we are the principal and that do not include international flights from the UK (e.g. single element hotel, car hire or tour bookings) are protected by our ABTA bond. ABTA acts as a trade association for travel agents and tour operators and has both a commercial and regulatory role. All ABTA members are required to operate to agreed codes of conduct. In the event of an unresolved dispute between a passenger and any ABTA member, there is an arbitration service which can be used as an alternative to legal action. Our ABTA number is Y1114.

When we act as a Travel Agent we may occasionally offer for sale single element arrangements (e.g. a booking with just a hotel, tour or vehicle hire) that is fulfilled by an un-bonded provider or principal. On these occasions we provide a company guarantee that should the operator cease trading you will be offered a suitable alternative or a full refund.

4) Liability.
(1) All bookings are accepted by the company, and arrangements made, subject to the conditions imposed by the principals. All travel documents are issued by the company in its capacity as agents upon the express conditions that the company is not liable to any customers for loss, damage, delay, injury, cancellations or any additional expenses suffered by the customers whatsoever, or any cause beyond the company’s control shall be occasioned to the company or any of its officials and representatives.

Your contract is with the organiser noted on your booking confirmation who is supplying the tickets and travel arrangements. Travel Nation is acting as agent on behalf of this/these companies. All tickets, vouchers and coupons are issued, and arrangements made, subject to the relevant operator’s conditions. It is the customer’s responsibility to see that all travel documents are in order. The acceptance of receipts, tickets, vouchers and coupons shall be deemed consent of these conditions.

Please note that all services are provided subject to the conditions of the relevant service provider. These conditions may limit or exclude the service provider’s liability to you, usually in accordance with international conventions. Copies of these conditions are available from us on request.

Carriage by air is subject to the terms and conditions of the carrier with whom you travel and to international conventions, which may limit liability. Copies of these conditions are available from us on request or can also be checked on airline websites.

Transport timings and routings are provided by the airlines and other carriers concerned. They are subject to change as a result of air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time, over which Travel Nation has no control.

We cannot make any special arrangements for you or reimburse you for any additional costs or unused products if you are delayed since such matters are at the sole discretion of the airline concerned.

(2) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided.  If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.  This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.  

(3) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

(4) You must provide ourselves and our insurers with the assistance we may reasonably require. You must also tell the supplier concerned about your claim or complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

(5) Service providers generally reserve the right to cancel or alter arrangements at any time. We will notify you of any cancellation as soon as we are notified of it, but we cannot accept any liability in relation to any cancellation.

We cannot make any special arrangements for you if you are delayed since such matters are at the sole discretion of the airline concerned.

(6) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or

- the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or - 'force majeure'. (see sub clause (7) immediately below)

(7) Excursions, activities and general area information: We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us or our agents, even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.

We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions referred to on our website and in our other advertising material which is not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

(8) Force Majeure: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, strikes, civil strife, terrorist activity, industrial dispute, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, natural or nuclear disaster, adverse weather conditions, tidal events, epidemics/pandemics, volcanic eruptions, fire and all similar events outside our control.

5) Payment. Final payment is normally due 10 weeks prior to departure, though on many flight bookings it is due within 10 days or less of booking. The date by which the balance is due is shown on the booking form which we email to you. You are also free to pay the balance before the final payment date shown on your booking form if you wish. Air tickets will be issued when payment is received.

It is imperative that final payment is made by the date shown as airline bookings are subject to strict ticketing time limits and are liable to be auto cancelled by the airlines if payment has not been received and tickets have not been issued. If this happens, a new booking will have to be made and the company will not be liable for increased costs associated with this.  

After tickets have been issued you will be protected against any fare changes that the airlines may subsequently announce, though please note that cancellation conditions are always more severe once tickets have been issued.

Zero credit card fees on Visa and Mastercard
You can pay us by:
  • Credit card (Mastercard/Visa: no fees, American Express: 2% fee)
  • Debit card (Maestro/Visa Debit)
  • Cheque
  • Bank transfer
  • Cash (in person, do not post)

In accordance with mail order regulations, when payments are made by a third party, (i.e. where the cardholder is not travelling) travel documents can only be released when written authorisation from the cardholder along with a scanned copy of each side of the card being used. Cheques should be made payable to ‘Travel Nation’.

If the balance is not paid on time, reservations cannot be guaranteed and we reserve the right to cancel your booking, retain your deposit and apply the cancellation charges set out in the paragraph headed ’Cancellation by you’. If we are able to re-book your arrangements, a re-booking fee will be charged.

6) Travel Insurance. We strongly recommend that you take out appropriate travel insurance. In addition to peace of mind, this may provide cancellation cover prior to your departure and practical and financial assistance should things go wrong whist you are travelling. Travel Nation will not accept responsibility for any persons who fail to take out adequate travel insurance.

Travel Nation offers three personal travel insurance policies that have been are designed with the kind of travel arrangements we make in mind. Your consultant will give you details of these when you book.

Our insurance is provided by Campbell Irvine and is underwritten by HCC International. Travel Nation is an appointed representative of Campbell Irvine who are authorized and regulated in the UK by the Financial Conduct Authority (FCA). Full details can be found on the FCA website www.fca.org.uk

See our insurance page for more details of travel insurance offered by Travel Nation. Travel Nation will not accept responsibility for any persons who fail to take out adequate personal travel insurance.

7) Despatch of travel documents. Our policy is to issue and email all of your travel documents together 7 weeks prior to departure.  You should let us know if you have not received your e-ticket confirmation and other travel documents within this period or in sufficient time.

8) Changes made by you. Before payment in full has been made and / or tickets have yet to be  issued, we will do our best to help and will make limited changes to your flight booking for free where possible. The company reserves the right however to charge an amendment fee of between £10 and £100 per person depending on the amount of work involved. If you wish to cancel your original booking and make a completely new booking, all applicable deposits paid on the original booking will be forfeited. Hotels, tours, vehicle hire and other non-air elements may be harder to change, but we will do our best to assist.

After final payment has been made: Travel documents are issued when final payment is made. Amendment charges may apply if you ask us to make changes to your booking after tickets have been paid for and some changes at this stage may be treated as cancellation and can incur cancellation charges of up to 100%. Re-routing your itinerary, adding or reducing the number of stops, and changing the departure flight from the UK are likely to incur the most severe penalties at this stage. Some tickets have associated special ’add-on’ fares such as UK regional feeder flights or domestic flights in a stopover country or in the final destination. These cannot be added after the main ticket has been issued. Any penalties for making amendments are outlined on your booking confirmation when you book with us.

With the exception of the outbound date / flight, most tickets are date changeable for free or an airline charge. If you wish to make changes while you are travelling, see here for details of our date change service. Changes to the outbound flight always have more stringent conditions. Please ask us for details if you wish to alter this date or flight. Some flights operate on a seasonal basis (eg winter only / summer only).  If you wish to voluntarily change a flight to a season not operated by the original airline, a re-route fee will apply.

Please note changes to the outbound date or flight from the UK always attract much higher fees and sometimes entail a cancellation of the original ticket, which may entail up to a 100% cancellation penalty.  

Please note our opening hours when requesting changes, in urgent circumstances if you wish to make changes and our office is closed you should contact the carrier or supplier directly. We cannot be held responsible for any additional costs incurred if you deal with a carrier or supplier directly, or for any amendments requested outside of our office hours. While we will endeavour to process all amendment requests swiftly, for any urgent booking amendments (within 7 days of travel) we request you call our office on 0044 (0) 1273 320580 (option 2) to ensure immediate processing of your request.

We strongly recommend that you take out travel insurance when you pay the balance on your booking. It may be that the reason for your booking amendment is covered under its terms (e.g. if you or a close relative becomes seriously ill and you have to delay your departure, or you sustain an injury that means you have to alter your plans).

9) Cancellations and Changes. If we are your Booking Agent, your contract with your suppliers may allow them to cancel or amend bookings. We will ensure that you are promptly notified of any significant changes, but accept no liability for any changes or costs incurred which may result.

If for any reason we have to make a significant change to your booking, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements of comparable standard from us, or cancelling your booked arrangements and receiving a full refund. We will pay compensation in respect of any significant changes that we make to your booking, using the scale below. These may include (but are not limited to) the following changes: a change in accommodation to that of a lower official category, a change of UK departure airport, except between London airports, a change of supplier, a change in the time of your departure or return flight by more than 12 hours.

This standard payment will not affect your statutory or other rights. We will only make one payment for each full fare paying adult in the booking. Any children not paying the full adult fare will receive 50% of the listed amount. If the value of your booking is less than the compensation outlined, we will pay compensation only to the value of the booking.


Period before departure when a significant change is notified

Compensation payable per person

More than 60 days

£0

59-29 days

£10

28-15 days

£20

14-0 days

£40

Important note - changes beyond our control: Compensation will not apply if a significant change is made for reasons beyond our control. These include but are not limited to: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to re-scheduling or cancellation of flights or suspension of routes by an airline, alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes, volcanoes, tsunamis and other actual or potential severe weather conditions, and any other similar event.

10) Airline Schedule Changes and flight delays. Timings shown are in local time and subject to change. From time to time airlines alter the schedules of their flights. This may happen either before you depart the UK or while you are travelling. If you have made a multi stop booking consisting of several flights it is likely that some flights on your itinerary will be subject to schedule changes. Most schedule changes are relatively minor, but some can be result in flights departing several hours or in rare cases, days earlier or later than originally scheduled. In order to reduce the possibility of missing flights that have new earlier departure times, you are advised to check airline websites before you fly on each leg of your trip as you travel to check for up to date timings.

We have no control over airline schedule changes and accept no liability for costs or for providing a refund on unused services which may arise as a result of such changes. Please note that for flights on any carrier departing from an EU member state or travelling to an EU member state on an airline based in an EU member state, that you will be entitled to protection under EU regulation 261/2004.
Airline Route Suspensions. If the cancellation or delay is outside of the airline’s control however, compensation may be limited.

Delay and Denied Boarding Regulations
We cannot accept liability for any delay unless it has a material effect on your holiday arrangements. See clause 9 - changes and cancellation by us. Any airline concerned may however provide refreshments and accommodation if necessary.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation or any other payment from the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation or other payment due to you. EC Regulation No 261/2004 only applies to flights departing from the EU and on flights operated by EU carriers that are returning to the EU. Non EU carriers operating flights departing outside of the EU may have less favourable compensation rules.  All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding.  This includes any disappointment, distress, inconvenience or effect on any other arrangements.  The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.  We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. 

From time to time airlines decide to stop flying a particular route. If your booking is adversely affected by an airline's decision to cease operating flights on a route on which you are booked, we will do our best to help you. In most cases, airline policy will allow us to book onto an alternative carrier at no extra charge or provide a refund for the flight sector on a pro-rata basis. However, this cannot be guaranteed and the assistance we offer will be limited to the airline policy on which the ticket has been issued. We have no control over these changes and accept no liability for costs which may arise as a result of such changes.

11) Flight reservations held elsewhere. When you make a booking with us it is essential that you cancel identical reservations provisionally held elsewhere as airline reservation systems will automatically cancel 'duplicated' bookings. If this happens, we will re-book your seats free of charge if they are available. If your seats are not re-bookable at the same fare, time or date, we will not be liable for any additional costs.

12) Reconfirming your flights. It is not necessary to re-confirm the first leg of your journey from the U.K. As airlines frequently change flight times and flight numbers, it is your responsibility to reconfirm each of your subsequent flights, and at the same time check that they are aware of any special requests (e.g. meals / seating) that may be in your booking.

13) Failure to check in for a flight on which you are booked (no show). If you fail to show up for a flight on which you are booked, airline reservation systems are likely to auto-cancel all of your subsequent flight reservations. Whilst it may still be possible to re-book the seats, there will be a charge to re-book.  Moreover, it may not be possible to get seats back on the onward dates that you had been holding. You are strongly advised to let the airline know beforehand if you are unable to check-in for your flight.
To voluntarily remove a flight sector from your itinerary, and continue your trip on a subsequent flight, is classified by airlines as a ‘re-route’ and requires e-tickets to be re-issued. If your ticket permits a re-route there will be an airline charge to do this. Please refer to your ticket conditions or contact us for a costing. If you want to re-route your ticket, we will be happy to assist.

14) Changing the route of your ticket.  If you want to skip one of the flights on your itinerary or change the route you originally booked, we may be able to assist (subject to this being possible on your particular ticket) or offer advice. Please contact us with details of your proposed change of plan and we will do our best to help. 

15) Special requests. If you have a special request, (e.g. dietary, seating, disability, entry of frequent flier numbers into your reservation) please let us know when you make the booking. We will do our best to ensure that your request is met by passing it on to your service provider. It is understood however that these cannot be guaranteed. Please note that airlines are unable to pre-assign emergency exit seats with extra leg room.

If you have any special requests, you must advise us at the time of booking and we will pass any reasonable requests on to the relevant supplier. We regret we cannot guarantee requests will be met. Failure to meet any special requests will not be a breach of contract on our part.  Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. 

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request.  All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. 

If you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking.  In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed.  If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
 
16) Flights and conditions of carriage. Carriage is subject to the applicable tariffs, conditions of carriage of the airline you are flying with and conditions of contract and other important notices. Conditions of carriage are available on application at the office of the carrier or on the carrier's website.

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that International treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments (the Warsaw Convention system), may apply to the entire journey, including any portion thereof within a country. For such passengers, the applicable treaty, including special contracts of carriage embodied in any applicable tariffs, governs and may limit the liability of the carrier.

The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.

Transport timings and routings are provided by the airlines and other carriers concerned. They are subject to change as a result of air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time, over which Travel Nation has no control.

We cannot make any special arrangements for you or reimburse you for any additional costs or unused products if you are delayed since such matters are at the sole discretion of the airline concerned.

In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers who are subject to an operating ban within the EU.  The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/.  If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 “Changes and cancellation by us” will apply. 

At the time of booking we will confirm your flight timings. Flight timings are subject to change and can change any time after tickets have been dispatched including whilst you are on holiday.  They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, and technical or operational problems. 

E-tickets (electronic flight tickets) will be emailed to you when your flights have been confirmed, paid for and issued. The times shown on all tickets are local times. We recommend that you check in for both outward and return flights is at least 3 hours prior to the departure times on the travel documents.

Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. Air travel is subject to operational decisions of carriers and airports which may result in delays and diversions. Please note we will endeavour to inform you of any airline schedule changes in advance but this is not always possible.  We recommend that you look on the relevant airline’s website for up to date timings 24 hours before each flight that you take. We cannot accept liability for the consequences of flights missed owing to airline schedule changes. See clause 21 below.

Most airlines offer cheaper fares for infants or children travelling with an adult. To qualify as an infant, an infant must be under 2 years of age at the date of the last flight on the booking. To qualify as a child, a child must be under 12 years of age on the date of the last flight on the booking.

17) Information on this website
All information provided on this website is checked by Travel Nation staff and our travel partners and is correct at time of being published. However, please bear in mind that property owners, hoteliers, activity operators and organisers etc. may wish to maintain or improve their facilities at any given time. Circumstances such as these, or weather conditions, time of year etc. may cause some of the amenities we have described to be unavailable or different from those shown on our website. When we are told of any significant change that may affect your trip, we will always endeavour to advise you.  

18) Cancellation by you. You or any of your party may cancel your booking at any time providing that we receive written notification from those who are no longer travelling. You must receive and retain written acknowledgement from Travel Nation as proof of receipt by us of your notification to cancel. Cancellation charges apply from the date we receive written notification from the person/people cancelling.

If you cancel your trip in full prior to paying your balance, all applicable deposits will be forfeited. Once you have paid for your travel arrangements, cancellation charges (which may be up to 100% of the cost of cancelled arrangements) will be payable depending on the nature of the booking. The cancellation conditions that apply to each booking are shown on your booking confirmation.

Cancellation of a portion of your travel arrangements means that the deposit allocated to that portion will be forfeited. 

Please note that if one or several members of a party cancels, this may increase the costs of both the cancellation charge and the holiday for those people who still wish to travel. (e.g. to cover the costs of ground arrangements being divided by a lesser number of travellers). In these cases the person or people cancelling will be liable for these additional  costs.

Any refunds due will be processed via the original method of payment. Visa processing fees and travel insurance are 100% non-refundable.

You are advised to check the United Kingdom Foreign and Commonwealth Office country advice relating to your destination prior to booking and prior to arrival in each destination. This site provides the latest travel advice including safety, security, and terrorism threat levels, health issues and travel warnings. Where conditions change within different areas of a country, this information is broken down into relevant regions.  

We strongly recommend you take out travel insurance at the time of booking as this will cost no more than taking it out closer to departure, but may also provide cover you cancellation costs. See Travel Nation's personal travel insurance policy for travellers.

19) Refunds. If you return any unused flight tickets or other travel documents to us, we will submit them to the supplier to be assessed for refund. Refunds are forwarded to you less any applicable cancellation and administration charges that are levied by the service provider and Travel Nation.Refunds on unused portions of airline tickets and other unused services are always less than the pro-rata proportion of the fare paid. In many cases, tickets will have no refund value at all.

You may request from us a refund of UK government air passenger duty (APD) for any ex-UK flight you choose to cancel. Such a request must be received within 28 days of the cancellation being made and is subject to a £25 administration fee per person. Please note that refunds normally take at least 12 weeks to process. We strongly advise that you take out travel insurance when you pay for your tickets as this may provide cover for cancellation costs.

20) Complaints. If you have a problem whilst you are away, you must immediately notify the service provider (e.g. airline, hotel, tour operator, vehicle hire provider). If they are not able to resolve the problem, then please contact Travel Nation. Please bear in mind that we will only be able to respond during normal U.K. office hours. If you remain dissatisfied, you should let us know in writing within one month of the arrangements in question. If you fail to follow this procedure, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.

21) Prices. Prices and associated taxes and fuel surcharges can change without warning. Airlines and other service providers are at liberty to change prices at any time. Prices are only guaranteed once travel documents have been paid for in full and have been issued. If we are notified of a pending price increase before your tickets or travel documents have been paid for, where possible, we will provide you with advance warning to give you the option to pay in full to avoid paying the higher rate.

If we are unable to contact you before a ticketing deadline expires or if no advance notice is given by the airline or other supplier, you will be liable to pay the new higher fare. You are free to pay the balance on your booking prior to the final payment date. If you do this, your travel documents will be issued and despatched early, though please bear in mind that cancellation conditions are always more severe after documents have been issued.

Prices quoted are inclusive of all pre-payable airport and government taxes, booking fees, and fuel surcharges.

Please note that changes and errors may occur. We reserve the right to correct errors in advertised prices at any time before your holiday is confirmed.

22) Airline ticket rules. Airlines and airline alliances are at liberty to change their ticket rules at any time. Changes to airline ticket rules can include, but are not limited to: alterations to bookable flight numbers, destinations and airlines that can be booked, definition of fare seasons, date or route change charges, code share agreements and ticketing deadlines. Please note that the rules that apply to airline reservations are the ones that exist on the day the tickets are paid for in full and issued, not those that apply on the day that the reservation is made. If tickets are subsequently reissued with a different routing or a new departure date from the U.K. the prevailing rules on the date of the reissue will apply.

23) Passenger Taxes and Fuel Surcharges. These are mostly payable in advance and are included in your overall ticket price and are only fixed when your tickets have been paid for and issued. In a few locations however, taxes are still collected on departure. If you re-route your ticket whilst travelling, airlines will recalculate taxes and fuel charges at prevailing rates and pass on any increases to you. These taxes and charges are imposed by governments, airlines and airports and change without notice. The company has no control over this aspect of your travel arrangements.

24) Passports and visa requirements. Please ensure that you are fully aware of all passport and visa requirements and that you allow sufficient time to obtain them.

The visa advice on the booking confirmation we provide to you is for British passport holders travelling on 10 year passports issued that were issued in the United Kingdom. Visa requirements are only noted for those countries listed on your itinerary. If you intend visiting or transiting through other countries, please ensure you are fully aware of all relevant visa and passport requirements.

It is essential that you travel with a passport that has a minimum validity of 6 months remaining at all times as this is an immigration requirement for most countries outside of Europe. Please also ensure there are sufficient blank pages in your passport to allow for any visas which may need to be obtained en-route. Passports should be Machine Readable for travel to/via the USA.

Travel to the USA (including transits and touchdowns in the USA) Visa Waiver Program (VWP) travellers must have a valid e-Passport, along with a valid Electronic System for Travel Authorization (ESTA) for travel to the United States. If your passport was issued before October 2006 and it is not an e-Passport, you must obtain a visa or a new e‑Passport. (It will usually be much simpler to obtain a new passport).

If your passport does not have this feature and you are a citizen of a country that joined the Visa Waiver Program prior to 2008, you can still travel without a visa if:

  • You have a valid passport with a machine-readable zone issued before October 26, 2005; or
  • Your passport includes a digital photograph and was issued between October 26, 2005 and October 25, 2006.

Participating countries that joined the Visa Waiver Program prior to 2008 include the UK, France, Germany, Belgium, Denmark, Spain, Sweden and Norway. More information about the visa waiver programme, including a list of participating countries and dates they joined the scheme can be seen at dhs.gov/visa-waiver-program-requirements

25) Vaccination and health requirements. Health facilities, hygiene standards and disease risk vary worldwide. You should obtain health advice on your specific needs as early as possible and it is your responsibility to ensure that you have fully complied with all health and immunisation requirements of the countries you may be visiting. If you fail to do so, the company has no liability for any cost, loss or damage which you suffer as a result and nor will we refund the cost of any unused portion of your travel arrangements. You should always discuss your particular needs with your own GP or Practice Nurse.

If you are travelling to a country or area where transmission of the Zika virus has been confirmed, you should follow the advice of the National Travel Health Network and Centre and discuss your travel plans with your healthcare provider, particularly if you are pregnant.

26) Travel Advice. You are advised to check up to date travel advice about your destinations on the ’know before you go’ section of the UK Foreign Office website. This site provides the latest travel advice including safety, security, and terrorism threat levels, health issues and travel warnings. Where conditions change within different areas of a country, this information is broken down into relevant regions.

27) Baggage Allowance. Weight and dimension limits of checked-in and carry-on baggage allowance varies between airlines, routes and cabin class. If you are checking in one bag of normal suitcase or rucksack dimensions that weighs 20 kg or less, and your cabin baggage fits into 45cm x 25cm x 56 cm, you should have no problems. If you are unsure of your baggage allowance or your baggage will differ from this, please contact the relevant airline or your consultant.

28) Baggage check through on connecting flights - where connecting flights are part of the same ticket. You will receive a boarding pass for all legs of your journey. In this situation, the airline should take responsibility for your luggage if you miss your connection due to the late arrival of the first flight. Sometimes your bags will be checked through to your final destination, but often you may still be required to clear immigration and security and re-check your bags before proceeding to your next flight. These rules vary between airports and airlines and are prone to change, so it is essential to pay attention to the instructions of check-in, airline and airport staff.

29) Baggage check through on connecting flights - where connecting flights are on a different ticket. In these cases, your bags will usually only be checked to the first ticketed destination where you will then need to clear immigration and re-check baggage with the next carrier for your onward flight.  When we make bookings on separately ticketed connecting flights, we recommend at least 4 hours transit time, as no financial protection is offered from the airlines or Travel Nation for missed connections if your first flight is delayed or subject to a schedule change. Moreover, most travel insurance policies only provide cover for missed connections on the first flight’s out of the UK.  If you think you will miss a connecting flight that has been issued on a different ticket, please call us and we will do our best to assist.

30) Smoking. Please note airlines no longer allow smoking in any part of the aircraft. Smoking bans also apply to many hotels and public areas in many countries around the world.  When booking accommodation, please let us know if you require a smoking room and we will do our best to accommodate.

31) Airline Passenger Information. Please note that airlines are now required by laws introduced in the United States and several other countries to give border control agencies access to passenger data. Accordingly any information that the airline holds about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country on your itinerary. Please contact your travel consultant if you require further information.

32) Severability. Each provision of these terms and conditions is distinct and severable from the others. If at any time any provision is or becomes invalid, illegal or unenforceable (either wholly or partly), the legality, validity and enforceability of the remaining provisions (or the same provision to any other extent) will not be affected or impaired

33) Privacy Policy. We will not collect personal information without your knowledge and permission. We will not knowingly disclose your personal information to third parties. We will allow you to view, correct or remove your personal information and we will take reasonable steps to protect the security of the personal information we collect from you. You can read our full privacy policy here.