Terms of Business

Travel Nation (hereinafter also called ’the company’) aims to ensure all customers’ complete satisfaction in making travel arrangements. It is understood however, that the company are acting as agents on your behalf. It is important that you are aware of the following formal conditions:

Please note that it is your responsibility to:

• Advise us immediately if the spelling of the first or last name of any traveller on your booking form doesn't correspond to the way in which it appears in the traveller's passport.
• Reconfirm your onward and return flights at least 72 hours prior to departure with the airline locally.
• Check in at least 3 hours prior to departure (2 hours for domestic or European flights).
• Understand all amendment and cancellation charges.
• Be aware of the need for appropriate travel insurance. (See www.roundtheworldinsurance.co.uk)
• Ensure that you have any necessary visas for countries to be visited and transited through.
• Ensure that each traveller (including children and infants) holds a machine readable passport with enough blank pages for your trip and at least 1 year's validity remaining after your journey completion date.
  
  

1) Booking details
Reservations are made on the understanding that you will check all details on your booking form immediately and advise us of any discrepancies. Each traveller's first and last name should be spelt exactly as they appear in their passport. As it is not usually possible to change names or spellings in airline reservations, if names are spelt incorrectly, the sooner we are advised of this, the better the chances are of us being able to make a fresh reservation at the same fare with the correct spellings. If airline tickets are issued with incorrect name spellings or middle names instead of first names, it is not uncommon for airlines to impose standard cancellation charges and insist that a new reservation be made and paid for. Please also check that your address and post-code are correct.

2) How to make a booking
Bookings can be made by phone, email, fax, letter, or in person. A non-refundable deposit is payable of £75 per person for flights (or more if advised) and 10% (or more if advised) of the value of other accommoda-tion, tours and vehicle hire. See www.travelnation.co.uk/procedure.htm for more details.

3) Your financial protection
Travel Nation is a fully bonded member of ABTA (Membership number: J4916) and abides by ABTA's code of conduct. See www.abta.co.uk

When Travel Nation is acting as a retail agent for ATOL holders, you as the customer will receive either a valid airline ticket or a valid ATOL receipt as soon as you pay. For telephone bookings, an ATOL receipt will be issued to you within 24 hours. The ATOL receipt confirms that your money is protected by an Air Tour Organiser’s Licence granted by the Civil Aviation Authority.

4) Liability
All bookings are accepted by the company, and arrangements made, subject to the conditions imposed by the principals. All travel documents are issued by the company in its capacity as agents upon the express conditions that the company is not liable to any customers for loss, damage, delay, injury, cancellations or any additional expenses suffered by the customers whatsoever, or any cause beyond the company's control shall be occasioned to the company or any of its officials and representatives.

Your contract is with the organiser noted on your booking confirmation who is supplying the tickets and travel arrangements. Travel Nation is acting as agent on behalf of this/these companies. All tickets, vouchers and coupons are issued, and arrangements made, subject to the relevant carrier's or operator's conditions. It is the customer's responsibility to see that all travel documents are in order. The acceptance of receipts, tickets, vouchers and coupons shall be deemed consent of these conditions.

Please note that all services are provided subject to the conditions of the relevant service provider. These conditions may limit or exclude the service provider's liability to you, usually in accordance with international
conventions. Copies of these conditions are available from us on request.

Service providers generally reserve the right to cancel arrangements at any time. We will notify you of any cancellation as soon as we are notified of it, but we cannot accept any liability in relation to any cancellation.

5) Payment
Final payment is normally due 10 weeks prior to departure, though on some bookings it is due within 10 days or less of booking. The date by which the balance is due is shown on your booking form. You are also free to pay the balance before the final payment date shown on your booking form if you wish. Air tickets will be issued when payment is received. After tickets have been issued you will be protected against any fare changes that the airlines may subsequently announce, though please note that cancellation conditions are always more severe once tickets have been issued.

Payment can be made by debit card (e.g. Switch, Maestro, Solo or Visa Delta), by cheque, by electronic transfer or with cash. Payments made with credit cards are subject to the following surcharges : MasterCard / Visa: 1.5% American Express: 2%. In accordance with mail order regulations, when payments are made by a third party, (i.e. where the cardholder is not travelling) travel documents can only be released when written authorisation from the cardholder along with a copy of each side of the card being used. Cheques should be made payable to 'Travel Nation'. Please do not send cash in the post.

If the balance is not paid on time, reservations cannot be guaranteed and we reserve the right to cancel your booking, retain your deposit and apply the cancellation charges set out in the paragraph headed ’Cancellation by you’. If we are able to re-book your arrangements, a re-booking fee will be charged. Reminders are not sent.

6) Despatch of travel documents
Our policy is to issue and despatch all of your travel documents together as soon as possible after we have received full payment in cleared funds. These are sent by standard Royal Mail. We can also send tickets by 'Special Delivery' from £5, or to certain countries in Europe by 'Airsure' from £10 or to other parts of the world by courier at prevailing rates.

Where payment is made by credit or debit card, in accordance with mail order regulations, travel documents must be sent to the cardholder’s billing address.

Collection from our offices of tickets that have been paid for by credit or debit card can only be made by the cardholder who must present the card.

Where possible, e-tickets are issued. If your reservation has been issued as an e-ticket we will either post or email your e-ticket confirmation to you. You should let us know if you have not received your travel documents or e-ticket confirmation within 10 working days of your departure.

7) Changes made by you

Before final payment has been made:

Before tickets have been issued, we will do our best to help and will make limited changes for free where possible. The company reserves the right however to charge an amendment fee of between £10 to £100 per person depending on the amount of work involved. If you wish to cancel your original booking and make a completely new booking, all applicable deposits paid on the original booking will be forfeited.

After final payment has been made:

Travel documents are issued when final payment is made. Amendment charges will be made if you ask us to make changes to your booking after tickets have been paid for and some changes at this stage may be treated as cancellation and can incur cancellation charges of up to 100%. Rerouting your itinerary, adding or reducing the number of stops, and changing the departure flight from the U.K. are likely to incur the most severe penalties at this stage. Some tickets have associated special ’add-on’ fares such as U.K. regional feeder flights or domestic flights in a stopover country or in the final destination. These cannot be added after the main ticket has been issued.

We strongly recommend that you take out travel insurance when you pay the balance on your booking. It may be that the reason for your booking amendment is covered under its terms (e.g. if a close relative becomes seriously ill and you have to delay your departure, or you sustain an injury that means you have to alter your plans).

8) Reconfirming your flights
It is not necessary to re-confirm the first leg of your journey from the U.K. As airlines sometimes change flight times and flight numbers, we recommend that you reconfirm each of your subsequent flights, and at the same time check that they are aware of any special requests (e.g. meals / seating) that may be in your booking.

9) Special requests
If you have a special request, (e.g. dietary, disability, entry of frequent flier numbers into your reservation) please let us know when you make the booking. We will do our best to ensure that your request is met by passing it on to your service provider. It is understood however that these cannot be guaranteed.

10) Cancellation by you
You or any of your party may cancel your booking at any time providing that we receive written notification. If you cancel prior to paying the balance on your booking, all applicable deposits will be forfeited. Once you have paid for your tickets, cancellation charges which may be up to 100% of the cost of cancelled arrangements will be payable depending on the nature of the booking. You are advised to check United Kingdom Foreign and Commonwealth Office country advice relating to your destination prior to booking and prior to arrival in each destination.

See www.fco.gov.uk/knowbeforeyougo

We strongly recommend that you take out travel insurance when you pay the balance on your booking as this may provide cover for these costs.

11) Complaints
If you have a problem whilst you are away, you must immediately notify the service provider (e.g. airline, hotel, tour operator). If they are not able to resolve the problem, then please contact Travel Nation. (See www.travelnation.co.uk/contactus.htm). Please bear in mind that we will only be able to respond during normal U.K. office hours. If you remain dissatisfied, you should let us know in writing within one month of the arrangements in question.

12) Refunds
If you return any unused flight tickets or other travel documents to us, we will submit them to the supplier to be assessed for refund. Refunds are forwarded to you less any applicable cancellation and administration charges that are levied by the service provider and Travel Nation. Refunds on unused portions of airline tickets and other unused services are always less than the pro-rata proportion of the fare paid. In some cases, tickets will have no refund value at all, even if they have not been used. Please note that refunds normally take at least 12 weeks to process (or up to 18 months if tickets have been lost or stolen). The refund value of unwanted tickets cannot be accepted by the company as credit on a new booking, until we have received your refund from the supplier. We strongly advise that you take out travel insurance when you pay for your tickets as this may provide cover for cancellation costs.

13) Prices
Prices and associated taxes and fuel surcharges can change without warning. Airlines and other service providers are at liberty to change prices at any time. Prices are only guaranteed once travel documents have been paid for in full and issued. If we are notified of a pending price increase before your tickets or travel documents have been paid for, where possible, we will provide you with advance warning to give you the option to pay in full to avoid paying the higher rate.

If we are unable to contact you before a ticketing deadline expires or if no advance notice is given by the airline or other supplier, you will be liable to pay the new higher fare.You are free to pay the balance on your book-ing prior to the final payment date. If you do this, your travel documents will be issued and despatched early, though please bear in mind that can-cellation conditions are always more severe after documents have been issued.

Prices quoted are inclusive of booking fees.

14) Airline ticket rules
Airlines and airline alliances are at liberty to change their ticket rules at any time. Changes to airline ticket rules can include, but are not limited to: alterations to flight numbers, destinations and airlines that can be booked, definition of fare seasons, date or route change charges and ticketing deadlines. Please note that the rules that apply to airline reservations are the ones that exist on the day the tickets are paid for in full and issued, not those that apply on the day that the reservation is made. If tickets are subsequently reissued with a different routing or a new departure date from the U.K. the prevailing rules on the date of the reissue will apply.

15) Passenger Taxes and Fuel Surcharges
These are mostly payable in advance and are included in your overall ticket price and are only fixed when your tickets have been paid for and issued. In a few locations however, taxes are still collected on departure. If you reroute your ticket whilst travelling, airlines will recalculate taxes and fuel charges at prevailing rates and pass on any increases to you. These taxes and charges are imposed by governments, airlines and airports and change without notice. The company has no control over this aspect of your travel arrangements.

16) Passports, visas and health requirements
Visa requirements shown are for people travelling on machine readable British passports travelling for holiday purposes with return travel to the U.K. booked. If you are travelling on a different basis to this, you should check your visa requirements for countries that you are both travelling to, and transiting through, with the applicable embassy or consulate.

See the Vaccinations / Health section of www.travelnation.co.uk/links.htm for up to date information or check with your GP or local clinic. See the 'Need to renew your passport ?' section for a link to the U.K. Passport Service website.

Vaccination and visa requirements constantly change and you should check the up to date position in good time before departure. It is your responsibility to obtain proper and detailed medical advice and to ensure that you have the correct passport and visas to pass through any country or region included in the travel arrangements, which you purchase. If you fail to do either, the company has no liability for any cost, loss or damage which you suffer as a result and nor will we refund the cost of any unused portion of your travel arrangements.

17) Force majeure
We regret we cannot accept responsibility or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to ’force majeure’. In these booking conditions, force majeure means any event, which we or the service provider in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

18) Travel Advice
You are advised to check up to date travel advice about your destinations on the Foreign Office website site www.fco.gov.uk/knowbeforeyougo.

19) Baggage Allowance
Weight and dimension limits of checked-in and carry-on baggage allowance varies between airlines and routes. Check-in baggage allowance information can be found on your tickets and on airline websites. See 'Frequently Asked Questions' on www.travelnation.co,uk for more details and links to the relevant airlines websites. Airlines reserve the right to impose excess baggage charges.

20) Smoking
Please note most airlines these days don't allow smoking in any part of the aircraft.

21) Travel Insurance
We strongly recommend that you take out appropriate travel insurance. In addition to peace of mind, this may provide practical and financial assistance should things go wrong. Travel Nation offers 3 excellent insurance policies. Your consultant will give you details of these when you book.

See www.roundtheworldinsurance.co.uk for more details of Travel Insurance offered by Travel Nation.

Travel Nation is an appointed representative of Campbell Irvine Limited who are authorised and regulated by the Financial Services Authority. Their registration number can be checked on the FSA's register by visiting the FSA's website at www.fsa.gov.uk/register or by contacting them on 0845 606 1234.

Privacy Policy

We will not collect personal information without your knowledge and permission

We will not knowingly disclose your personal information to third parties.

We will allow you to view, correct or remove your personal Information and we will take reasonable steps to protect the security of the personal information we collect from you.